FAQs

How can I contact you?

Reach us at +91 9311539917 or iam@contemponari.com. We're available Monday to Saturday, 10:00 AM to 7:00 PM IST.

ORDERS

How do I place an order?

Browse our website, select your size, and add to cart. You can checkout as a guest or with an account.

Can I modify or cancel my order after placing it?

Orders enter processing quickly so changes may not always be possible. Contact us within 24 hours of placing your order at +91 9311539917 or iam@contemponari.com and we'll do our best.

How do I track my order?
If you have an account, track your order under 'My Orders'. If you checked out as a guest, reach out to us with your order number and we'll update you.

I have a problem with my order. Who do I contact?

Reach our customer care team at iam@contemponari.com or +91 9311539917.

SHIPPING

How long does delivery take?

Orders are dispatched within 1-2 business days. Domestic delivery takes 3-5 business days after dispatch.

Is shipping free?
Yes, for all prepaid domestic orders. COD orders attract an additional charge based on actuals.

Do you ship internationally?

Yes, we do ship internationally. However, international orders are not eligible for returns or exchanges, and COD is not available for international orders.

What courier partners do you use?

We ship via Blue Dart and Mark Express within India.

What if my package looks damaged at delivery?

Do not accept the package. Contact us immediately.

Can I change my shipping address after placing an order?

Contact us within 24 hours of placing your order. If your order has already been dispatched, we will be unable to make changes to the shipping address.

RETURNS & EXCHANGES

What is your return and exchange policy?

Contact us within 72 hours of receiving your order at iam@contemponari.com or +91 9311539917. Items must be unused, unworn, unwashed, and returned with all original tags and packaging intact. Once approved, a reverse pick-up will be scheduled within 1–2 business days. International orders are not eligible for returns or exchanges.

Are discounted products eligible for return or exchange?
Yes, unless the sale explicitly states "no return or exchange" — in which case that applies to those specific products only.

How will I receive my refund?

Once the returned product is received and passes our quality check, store credit equivalent to the order value will be issued. This applies to both prepaid and COD orders. Store credit can be used on any future purchase on the website and is valid for 6 months from the date of issue.

How long does a refund take?

Once the returned product is received and passes our quality check, store credit will be issued within 3-5 business days.

This applies to both Prepaid and COD orders.

PAYMENTS

What payment methods do you accept?

We accept Credit and Debit cards from all major banks, UPI platforms, and Cash on Delivery (COD). Please note that COD is not available for international orders.

Is Cash on Delivery available?

Yes, with an additional COD charge based on actuals.

Do you offer gift cards?

Yes, gift cards are available on the website.

SIZING

How do I find my size?

Refer to the size guide available on every product page.

Do your clothes run true to size?

Our size guide includes exact measurements — we recommend checking these before ordering rather than going by your standard size.

GENERAL

How do I reach customer support?

Call or WhatsApp +91 9311539917 or email iam@contemponari.com. We're available Monday to Saturday, 10am to 7pm IST.

Where are you based?

We're an Indian brand, manufactured by Sahibtek Pvt. Ltd., Sector 63, Noida.