Shipping & Returns
How can I contact you?
You may reach us at our customer care number: +91 9311539917, or you can email us at iam@contemponari.com for general queries.
Office Hours: Monday to Saturday, between 10:00 AM to 7:00 PM (IST)
Orders
Can I change/cancel my order?
Ordinarily, once your order is placed, it quickly enters the processing stage. Therefore, it may not be possible to change or cancel your order. To make changes or cancellations, please call or email us within 24 hours of placing your order. We will then assist you to the best of our ability.
How can I check my order status?
You can check the status of your order by contacting our customer care number at +91 9311539917 or by emailing us at iam@contemponari.com. Alternatively, if you have an account with us, you can check the status in the account section on our website.
Whom should I contact if I have problems with my order?
Please reach out to our customer care team at iam@contemponari.com or +91 9311539917.
What are the online payment options available on your website?
We accept Credit/Debit cards from all major banks. Additionally, you can make payments via UPI platforms or choose Cash on Delivery (COD).
Please Note: COD is not available for International Orders.
Shipping
How long will it take to receive my order?
If the order is in stock, it will be shipped within 1-2 business days. Domestic deliveries typically take 5-7 business days. We will provide regular updates on the status of your orders.
What are the charges for domestic deliveries?
We offer free shipping for all prepaid domestic orders. For Cash on Delivery (COD) orders, COD charges are extra based on actuals.
How do I track my order?
If you are a logged-in user, you can track your order in the 'My Orders' section of your account. If you shopped as a guest, please contact us at +91 9311539917 or iam@contemponari.com with your order number and the email address/phone number mentioned in the order details, and we will assist you.
Who will deliver my order?
Within India, we ship through registered courier partners, Bluedart and Mark Express. Please provide a mobile number where you can be reached and ensure your complete shipping address, including the pin-code, is accurate. If the packaging appears damaged or tampered with during delivery, please do not accept the package.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact our customer care at +91 9311539917 or email us at iam@contemponari.com within 24 hours of placing the order. If you inform us late and the order has already been dispatched from our warehouse, we will not be able to change the shipping address.
Do you ship internationally?
International Shipping is available, however, we do not accept returns and exchanges for the same.
Return/Exchange and Refund
What is the criteria for eligibility for return/exchange?
To initiate a return or exchange, please contact us via email at iam@contemponari.com or call us at +91 9311539917 within 72 hours of receiving your order.
Once the request is approved, a reverse pick-up will typically be scheduled within 1–2 business days. Please ensure that the product is unused, unworn, unwashed, and returned with all original tags and packaging intact.
Please Note: International orders are not eligible for returns or exchanges.
Can I exchange/return products purchased at discounted prices?
Products purchased at discounted prices are eligible for return or exchange unless specifically marked otherwise.
Products purchased during clearance sales or on styles carrying a "No Return or Exchange" disclaimer will not be eligible for return or exchange.
Will I receive a refund for returned/exchanged products?
Once the returned product has been received and passed our quality check, a store credit equivalent to the order value will be issued.
The store credit will be issued for both prepaid and Cash on Delivery (COD) orders and can be used on any future purchase made on the website.
Store credit will remain valid for 6 months from the date of issue.